Expansão do escritório de Almada – Dojo 2
Maio 12, 2026
Recuperação da fiabilidade de 750 mil serviços digitais
Junho 24, 2026Expansão do escritório de Almada – Dojo 2
Maio 12, 2026Recuperação da fiabilidade de 750 mil serviços digitais
Junho 24, 2026Case Study
From Database Management
to Strategic Service Excellence
Continuous SLA Improvement Through Intelligent Monitoring and Performance Management
Challenge
Our client, a global pioneer and leader in the low-code development market, faced significant operational friction. They required expert management of a sprawling database infrastructure supporting both critical internal and external customer-facing services.
The client needed more than simple support; they required a partner to provide:
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Multi-Engine Expertise: Deep technical proficiency in Oracle, SQL Server, and MySQL.
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24/7 Incident Management: Rapid, high-availability responsiveness to ensure zero operational downtime.
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Governance & Accountability: The establishment of rigorous Service Level Agreements (SLAs) and trackable Key Performance Indicators (KPIs) to measure service health.
The Client
Know more about our IT & Dev Ops offer today!
The Results
Visibility, Efficiency, and Reliability
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By partnering with Crossjoin, the client achieved total control over their database health and financial efficiency:
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Cloud Cost Efficiency: Significant reduction in operational costs through intelligent resource scheduling and cloud optimization.
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Complete Operational Transparency: Crossjoin now provides the client with a 360-degree view of their entire database park health.
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Continuous Governance: The establishment of a robust monitoring culture ensures that all SLAs and KPIs are not just met, but continuously tracked and improved.
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Technology Ecosystem
To support and optimize the client’s highly complex, global database environment, our engineering teams leveraged a robust enterprise-grade technology stack, ensuring seamless integration across legacy platforms and modern cloud architectures:
- Cloud Infrastructure & Managed Environments: Microsoft Azure and Amazon RDS (Relational Database Service).
- Database Management Systems (DBMS) & Versions:
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Microsoft SQL Server: Comprehensive management and optimization across legacy and modern enterprise editions, including SQL Server 2012, 2014, 2016, 2017, and 2019.
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Microsoft Azure SQL: High-availability cloud database management.
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Oracle Database: Advanced performance tuning and incident handling across core versions 11, 12, 18, and 19.
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MySQL: Scalable open-source database operations.
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- Monitoring, Observability & Incident Management Software:
- Atlassian Opsgenie: For automated, 24/7 incident response pipelines and rapid developer alerting.
- Crossjoin X-viewer: Our proprietary, advanced performance observability platform, utilized to extract real-time data health metrics, track custom KPIs, and guarantee strict SLA compliance.
Ready
to improve
Operational Stability?