Da gestão de bases de dados à excelência estratégica no serviço
Junho 18, 2026
Programa de Gestão de Dados nas Telecomunicações em conformidade com o TMForum
Julho 8, 2026Da gestão de bases de dados à excelência estratégica no serviço
Junho 18, 2026Programa de Gestão de Dados nas Telecomunicações em conformidade com o TMForum
Julho 8, 2026Case Study
Recovering +750.000$ in 6 months
Critical Instability across Sales Channels
Challenge
In the highly competitive telecommunications sector, digital sales channels and core billing systems must operate with absolute reliability. When system defects disrupt the customer purchase journey, the financial and operational consequences accumulate rapidly. Crossjoin was brought in by a major telecom operator to eliminate deep-seated stability issues, streamline incident resolution workflows, and secure critical revenue streams.
The client faced severe stability bottlenecks across its digital sales channels and legacy billing systems. Core customer purchase flows were heavily impacted, leading to extreme delays in resolving system incidents.
The operational and financial impact of these system defects included:
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Severe Revenue Leakage: Ongoing transaction defects within critical purchase journeys caused direct, immediate revenue loss.
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Prolonged Resolution Lifecycles: Complex system issues suffered from an unsustainable 70 day average resolution time.
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Massive Operational Friction: Tickets were caught in a repetitive loop, averaging more than 10 handovers per incident, which created a costly ping-pong effect between teams.
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Escalating Support Costs: High operational overhead and service delays generated an estimated $40,000 in monthly losses.
The Client
Know more about our Performance offer today!
The Strategy
To transform the client's infrastructure into a resilient, high-performing ecosystem, Crossjoin implemented a targeted three-stage optimization framework:
- Stabilize: Delivered immediate operational recovery and established permanent engineering fixes through comprehensive End to End Root Cause Analysis (RCA).
- Automate: Upgraded existing observability platforms to introduce intelligent, context-rich alerting mechanisms, ensuring complete visibility across all purchase flows.
- Optimize: Defined and deployed strict Service Level Objectives (SLOs) to drive proactive, long-term performance hardening and prevent future regressions.
Our results in numbers
Total Revenue Recovery within 6 months
Monthly Operational Savings
Potential Recovery for Q2 2026
Business Outcomes & Key Metrics
By addressing the root causes of system instability, Crossjoin delivered massive financial recovery and optimized the client's DevOps efficiency within 6 months.
Financial Performance
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$750,000+ Total Revenue Recovery: Successfully secured within the first 6 months of implementation.
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$40,500+ Saved Monthly: Achieved by eliminating operational overhead and engineering friction.
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$315,000+ Projected Q2 2026 Savings: Additional financial recovery anticipated through ongoing proactive optimizations.
Digital Channel Stability
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95% Reduction in Assisted Channel Errors: Complete stabilization of core flows, including New Activations, Hardware Upgrades, and Price Plan Changes.
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75% Reduction in Consumer Channel Errors: Drastic error reduction across client-facing digital upgrade and activation portals.
Operational & DevOps Efficiency
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70% Faster Incident Resolution Time: Slashing the lifecycle of high-priority tickets to ensure rapid system recovery.
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90% Drop in Incident Reassignments: Effectively eliminated the internal ping-pong effect across support and engineering teams.
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95% Reduction in Operational Load: Drastically minimized manual support interventions, allowing the IT team to focus on core innovation.
Ready
to secure your
System Stability?