Almada Office Expansion – Dojo 2
May 12, 2026
Recovering 750k Digital Services Reliability
June 24, 2026Almada Office Expansion – Dojo 2
May 12, 2026Recovering 750k Digital Services Reliability
June 24, 2026Case Study
From Database Management
to Strategic Service Excellence
Continuous SLA Improvement Through Intelligent Monitoring and Performance Management
Challenge
Our client, a global pioneer and leader in the low-code development market, faced significant operational friction. They required expert management of a sprawling database infrastructure supporting both critical internal and external customer-facing services.
The client needed more than simple support; they required a partner to provide:
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Multi-Engine Expertise: Deep technical proficiency in Oracle, SQL Server, and MySQL.
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24/7 Incident Management: Rapid, high-availability responsiveness to ensure zero operational downtime.
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Governance & Accountability: The establishment of rigorous Service Level Agreements (SLAs) and trackable Key Performance Indicators (KPIs) to measure service health.
The Client
Know more about our IT & Dev Ops offer today!
The Results
Visibility, Efficiency, and Reliability
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By partnering with Crossjoin, the client achieved total control over their database health and financial efficiency:
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Cloud Cost Efficiency: Significant reduction in operational costs through intelligent resource scheduling and cloud optimization.
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Complete Operational Transparency: Crossjoin now provides the client with a 360-degree view of their entire database park health.
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Continuous Governance: The establishment of a robust monitoring culture ensures that all SLAs and KPIs are not just met, but continuously tracked and improved.
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Technology Ecosystem
To support and optimize the client’s highly complex, global database environment, our engineering teams leveraged a robust enterprise-grade technology stack, ensuring seamless integration across legacy platforms and modern cloud architectures:
- Cloud Infrastructure & Managed Environments: Microsoft Azure and Amazon RDS (Relational Database Service).
- Database Management Systems (DBMS) & Versions:
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Microsoft SQL Server: Comprehensive management and optimization across legacy and modern enterprise editions, including SQL Server 2012, 2014, 2016, 2017, and 2019.
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Microsoft Azure SQL: High-availability cloud database management.
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Oracle Database: Advanced performance tuning and incident handling across core versions 11, 12, 18, and 19.
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MySQL: Scalable open-source database operations.
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- Monitoring, Observability & Incident Management Software:
- Atlassian Opsgenie: For automated, 24/7 incident response pipelines and rapid developer alerting.
- Crossjoin X-viewer: Our proprietary, advanced performance observability platform, utilized to extract real-time data health metrics, track custom KPIs, and guarantee strict SLA compliance.
Ready
to improve
Operational Stability?