IT & Dev Ops

We Make Sure Your Business Doesn't Stop

Modern businesses rely on complex technology ecosystems operating 24x7 across applications, databases, cloud platforms, integrations, and critical business services.

When these environments become difficult to manage, organisations face increasing operational risks, rising costs, performance degradation, and service disruptions that directly impact customers and business operations.

Crossjoin helps organisations ensure the continuous availability, reliability, and efficiency of their technology landscape through proactive IT administration and managed services.

Why IT & Dev Ops?

Managing modern IT environments has become increasingly challenging.Organisations often struggle with:

  • Growing operational complexity
  • Shortage of specialised technical resources
  • Rising cloud and infrastructure costs
  • Lack of visibility across critical systems
  • Increasing availability and SLA requirements
  • Reactive operations and recurring incidents
  • Legacy and hybrid technology environments

Crossjoin addresses these challenges through proactive administration, continuous monitoring, automation, and operational excellence.

What IT & Dev Ops delivers?

Database Administration

Ensure database availability, performance, integrity, and scalability across mission-critical environments.

Supporting technologies including Oracle, SQL Server, PostgreSQL, MySQL, Informix, and other enterprise platforms.

Middleware Administration

Maintain and optimise middleware platforms, web servers, integrations, and application services to ensure business continuity and operational stability.

Cloud Administration

Manage, optimise, and support cloud environments across AWS, Azure, OCI, and Google Cloud, ensuring scalability, availability, and cost efficiency.

FinOps & Observability

Improve visibility across systems while optimising cloud consumption, operational efficiency, and infrastructure costs.

Our end-to-end approach

Crossjoin supports organisations throughout the entire operational lifecycle.

Operate

Manage critical applications, databases, middleware, and cloud environments with specialised expertise and proactive administration.

Monitor

Implement continuous monitoring, observability, and KPI-driven operations to ensure visibility across systems and business-critical services.

Optimize

Improve performance, availability, scalability, and operational efficiency through continuous improvement initiatives.

Evolve

Support modernisation, migrations, automation, and operational transformation while maintaining business continuity.

Business Outcomes

Our IT & Dev Ops approach helps organisations improve operational stability while reducing complexity and operational risk.

  • Increased Availability
    Ensure critical business systems remain available, resilient, and responsive.
  • Improved Operational Efficiency
    Reduce manual effort through automation, proactive administration, and continuous optimisation.
  • Better Cost Control
    Optimise cloud consumption, infrastructure utilisation, and operational spending.
  • Greater Visibility
    Gain real-time insight into the health and performance of critical systems and business services.
  • Reduced Operational Risk
    Identify and address issues before they impact customers, users, or business operations.
  • Stronger Business Continuity
    Maintain operational stability in complex, mission-critical environments.

Real Results

  • 99.9% availability achieved across more than 200 managed database instances.
  • €3M operational savings and 40% hardware cost reduction through observability and proactive operations.
  • 300 Siebel CRM users supported through management of 3 Siebel Enterprise Servers with enterprise integration and application-level monitoring.
  • 100 Million TOBI Voice Web HTTPS Rest requests processed.
  • Over €2M in cloud cost savings through optimisation initiatives.
  • 50% reduction in Priority 1 incidents in large-scale telecom operations.

Ready

to improve

Operational Stability?

Get your Assessment today!

Case

STUDIES

From Database Management to Strategic Service Excellence

Continuous SLA Improvement Through Intelligent Monitoring and Performance Management

Client was experiencing challenges in managing their database instances, that support internal and external customer services.

Crossjoin was challenged to manage their Databases and also implement Key Performance Indicators (KPI's) for measuring service levels with Service Level Agreements (SLA's)

Know More

FAQ's

Does Crossjoin provide managed services?
Yes. Crossjoin provides managed IT services and long-term operational support. Managed services can include proactive performance management, database administration, infrastructure administration, application support, cloud administration, Kubernetes administration, monitoring, incident analysis, optimization, and specialist technical support. Crossjoin can operate as an extension of a client's IT organization, providing continuous engineering and operational capabilities.
Does Crossjoin provide observability services?
Yes. Crossjoin provides end-to-end observability services designed to improve visibility into application, infrastructure, database, and business transaction performance. Services include observability strategy, observability assessments, monitoring gap analysis, APM implementation, dashboard design, alert and alarm configuration, distributed tracing, centralized logging, performance monitoring, service health monitoring, operational dashboards, and integration with ITSM and automation platforms. Crossjoin works with observability technologies including Dynatrace, Datadog, AppDynamics, OpenTelemetry, and related technologies.
Can Crossjoin help organizations improve their Dynatrace implementation?
Yes. Crossjoin can assess and improve Dynatrace environments by identifying monitoring gaps, instrumentation gaps, dashboard deficiencies, alerting problems, data-quality issues, and opportunities for greater operational value. Services can include Dynatrace configuration reviews, monitoring strategy, dashboard creation, alarm configuration, application and infrastructure observability, end-to-end transaction visibility, and integration with platforms such as ServiceNow and automation tools. The objective is to ensure it produces actionable information for IT operations and business-critical services.
What is Crossjoin's Technical Assurance service?
Technical Assurance is Crossjoin's approach to independently evaluating whether IT systems and technology decisions can meet their required business and technical objectives. Technical Assurance can include architecture reviews, solution design reviews, capacity assessments, performance assessments, scalability analysis, technology roadmap reviews, integration strategy reviews, migration assessments, performance certification, and go-live readiness assessments. Crossjoin provides an independent technical perspective to help organizations reduce technology risk before major IT decisions or deployments.
Does Crossjoin provide database optimization services?
Yes. Database performance and administration are important components of Crossjoin's IT optimization services. Crossjoin works with technologies including Oracle, Microsoft SQL Server, IBM DB2, MySQL, PostgreSQL, Cassandra and other enterprise database technologies. Services include database performance analysis, SQL optimization, database configuration reviews, capacity analysis, troubleshooting, administration, migration support, and database architecture reviews.
Does Crossjoin provide cloud optimization and FinOps services?
Yes. Crossjoin helps organizations optimize cloud environments from both a technical and financial perspective. Cloud optimization can include cloud resource utilization analysis, compute optimization, Kubernetes optimization, storage optimization, database optimization, configuration optimization, rightsizing, autoscaling, resource allocation, housekeeping and archiving, architecture optimization, re-platforming, re-architecting, and FinOps strategy. Crossjoin can also use Money by Results commercial models for selected cloud cost-optimization initiatives, where appropriate.
Does Crossjoin provide DevOps and SRE services?
Yes. Crossjoin provides DevOps and Site Reliability Engineering (SRE) services focused on improving the reliability, automation, delivery efficiency, and operational maturity of IT environments. Services can include DevOps transformation, CI/CD optimization, automation, Infrastructure as Code, reliability engineering, production engineering, operational automation, incident reduction, release optimization, engineering mentoring, and DevOps architecture.

Heads of
Department

André Batista
Microsoft Delivery Manager

Pedro Coimbra
Delivery Manager Infrastructures