Crossjoin Achieved ISO 9001:2015 Certification
Crossjoin complies with best practices regarding the Quality Management System:
- We follow the guidelines of the ISO 9001 standards.
- We ensure the continuous improvement of our processes.
- We guarantee the best performance of our services with the careful management of resources and leadership.
- We have an organization focused on the customer, on their satisfaction, and on the quality of the service.
- We promote a culture of quality and excellence, enabling employees to grow professionally.
What is ISO 9001:2015?
ISO 9001 is the most popular international reference standard for Quality Management Systems.
This standard is based on a plan-do-check-act methodology focused on continuous improvement and maintenance of high levels of customer satisfaction, supported by a well-defined structure of organizational activities, processes, procedures, roles, and responsibilities.
How Important is the Certification of this Norm?
This certification is the recognition and guarantee that Crossjoin has implemented a Quality Management System following the guidelines and best practices outlined by the international reference Standard ISO 9001:2015.
We perform our work with a focus on customer satisfaction, with employees prepared and supported through work processes, training, and professional development with the aim of delivering service with high quality and performance.
We spread a culture of Quality promoting excellence in day-to-day tasks and with the Quality Management System, we can do this in a sustained and structured way, integrating the various components of the company.
💡 In Crossjoin Solutions, quality starts with each one of us!
The Seven Principles of ISO 9001:2015
1. Customer Focus
Because customers are important stakeholders in our quality management system, we closely monitor customer satisfaction through periodic customer satisfaction surveys, as well as in every interaction with our clients.
2. Leadership
We count on the commitment and involvement of our Top Management for the maintenance and continuous improvement of the Quality Management System.
3. People Engagement
As employees are also important stakeholders in our quality management system, we promote and follow up professional growth based on a transparent Career path.
4. Process Approach
Crossjoin’s quality management system is based on processes that directly and transparently translate the activities of the company’s various areas.
5. Improvement
We promote excellence in day to day activities and, based on a plan-do-check-act methodology for each process, we aim for continuous improvement.
6. Evidence-Based Decision-Making
Based on processes monitoring results and risk analysis, we make our decisions.
7. Relationship Management
We promote good communication with customers, partners, suppliers, and other parties as a way to obtain feedback needed to improve processes and the quality management system.
