Recovering 750k Digital Services Reliability
June 24, 2026Recovering 750k Digital Services Reliability
June 24, 2026Case Study
Modernizing Telecom Data Management
TMForum Compliant
As telecommunication ecosystems expand, data silos and rigid architectures can severely bottleneck business decision making. In this international initiative spanning Chile and Peru, Crossjoin acted as the trusted technology partner to migrate and modernize a major telecom operator's legacy data environment, turning operational friction into competitive advantage.
Challenge
The client faced a highly restrictive data ecosystem that actively slowed down business agility. Their existing AWS infrastructure was costly, rigid, and fragmented by deep-seated data silos.
Critical operational bottlenecks included:
-
Delayed Insights: Slow data processing meant that critical business insights and updated reports were unavailable to decision makers until after 10:00 AM.
-
Architectural Rigidity: A heavily SQL dependent layout limited multi-dimensional data exploration and flexibility.
-
Scalability Limits: The inflexible setup prevented the system from scaling efficiently and blocked any future, agile cloud migrations.
The Client
Know more about our Data AI offer today!
The Strategy
Leveraging Crossjoin’s specialized Data & AI frameworks, our team designed a comprehensive, modern data architecture tailored to meet strict business and operational telecom requirements. The end-to-end implementation strategy focused on:
-
Modernizing the traditional Data Warehouse into a scalable Data Lakehouse layout on OCI.
-
Eliminating exclusive SQL dependency by integrating modern tools that enable decentralized processing for diverse analytical frameworks.
-
Standardizing data pipelines to ensure reusability, operational efficiency, and complete vendor independence.
-
Ensuring full compliance with international TMForum standards throughout the migration and structural re-engineering phases.
Our Results in Numbers
Data availability
Infrastructure cost reduction
Operational cost reduction
Improvement
Key users' satisfaction
Business outcomes & Key Metrics
By partnering with Crossjoin, the telecom operator successfully transitioned from an expensive, siloed ecosystem to an agile, TMForum-compliant Data Lakehouse. Business leaders now start their day with complete data availability before 7:30 AM, driving faster and more accurate decision-making.
The significant reduction of over 20% in both infrastructure and operational expenses directly optimized profitability. Furthermore, removing strict SQL dependencies unlocked a modern experience for key users, empowering teams across Chile and Perú to explore data flexibly with unprecedented speed and zero downtime.
Ready to unlock
the full potential
of your data?